Happy to help.
Questions about a product, size or order? Send us a message here. If you have already placed an order, please include your order number.
You can also email kontakt@merchsweden.se.
Frequently asked questions
Find answers about sizing, orders, delivery and returns.
Orders
Fit can vary between brands and models. Read the product information and any available size guide. Contact us if you would like help with sizing or measurements.
Contact us as soon as possible with your order number and the changes you would like to make. We will check the status of your order and help with the next steps. If your order includes a pre-order item, please also read our pre-order information.
A pre-order is for an item that we need to order in. Your selected product option shows whether it is in stock or available to pre-order. Read more about the process and terms on our Pre-orders page.
Delivery & returns
Delivery time depends on the selected product, size and stock status. Check the information beside the buy button and our shipping policy. Please include your order number when contacting us about a delivery.
Start your return in our returns portal and follow the instructions. Read our returns policy for details about deadlines, condition, fees and refunds.
Our current terms for returns and refunds are in our returns policy. Contact us if you need help understanding how they apply to your order.
Contact us with your order number and the item or size you would like instead. We will check availability and help with the next steps.
Contact us with your order number and a description of the problem. Please have clear photos ready so we can help.