Pre-orders
This is how it works:
1. Place your order at merchsweden.se
2. We headhunt the product through our network of suppliers.
3. We buy the product home for you.
4. We get your item into the warehouse, ensure quality and authenticity before the order is sent with your default shipping method. Delivery time from there is 1-3 working days.
Delivery time may vary for pre-ordered items but is generally within 7-21 working days. Rarer products may take longer for us to purchase as availability on the market and with our suppliers is less.
NOTE: Green dot on the product variant means that the product can be delivered within 1-3 working days.
You will receive updates about your order via email. If you have questions, email us with your order number at kontakt@merchsweden.se.
To cancel / return a pre-ordered product, a handling fee of SEK 250 is added, which covers our costs for shipping when purchasing and headhunting the item. To do this, email kontakt@merchsweden.se with your name, order number and reason for return, and our team will help you.
When refunding a canceled or returned purchased pre-ordered product, where the value exceeds SEK 6,001, a handling fee of 10% is deducted from the refund amount.
Klarna invoice is sent out when the package leaves our warehouse and is on its way to you.
How do you pre-order?
Step 1
You visit merchsweden.se and select a shoe category.
step 2
Choose one from our 500 different pairs of sneakers.
Step 3
If it says "pre-order now", we do not have the product in stock. You can then choose to add the product to your shopping cart.
Step 4
In the shopping cart, you can check that it is a pre-ordered product. Then it's time to proceed to the checkout and order your dream product!
Step 5
You will then find all your orders in your account. You will be updated over time on the status of your pre-order. If you have any questions, you can contact us at kontakt@merchsweden.se with your order number.